Shipping / Freight / exchange and return

Our goods are one of a kind, vintage and cannot be replaced, therefore we have a policy that all transported goods are at the customer's own risk and the post office's responsibility. We ship with insurance up to NOK 10,000. Please contact Posten/Bring for all inquiries regarding damaged goods.
Many of our lamps are vintage and are not marked with a stamp / approval. Installation is at your own risk. ask your electrician if you are in doubt.

Please note that we disclaim all responsibility after your order has left our shop and kindly ask for your understanding.

We care about the environment and make it a priority to reuse all packaging materials we have.
Therefore, if you receive your items in a box that shows signs of previous use, different logos, or writing, that's the reason why.

Thank you for supporting our efforts to reduce waste.

International customers: Please contact us before purchasing with delivery outside Norway for a shipping quote. Any charges for VAT and customs duties are paid by the recipient.

IMPORTANT:

Vintage items, Murano and vintage lamps/chandeliers, art, custom made/custom orders (lamps, mirrors, furniture, fabrics, carpets etc) are specially customized per order and non refundable. Vintage and display furniture is sold "as is". Some lamps/vintage lamps require new EL and is the customer's responsibility.

Opened beauty products are also non-refundable.

Murano lamps cannot be exchanged or refunded.

IMPORTANT: Vintage products, exhibition furniture, Murano lamps, art and special orders such as furniture, lamps, mirrors, textiles and textile products, carpets and other products that we do not have in the range in store and which must be ordered specially for the customer cannot be RETURNED, i.e. you cannot get the money back. Murano cannot be exchanged either. No right of withdrawal. Vintage and exhibition models are sold "as is" and may have defects and damage. Vintage lamps may have an EL that does not work and must be replaced by the buyer himself/professionals.

DELIVERY: We want all of the delicate breakable products to be purchased physically in the store. Should you still wish to have goods sent, we will send by post which has compensation up to NOK 10,000 and it is the post office's responsibility if goods are damaged during transport and all questions about compensation should be directed to the post office. We ask for your understanding for this.